About - Staff

Meet The Team

Floyd Ray Hickerson, EA

Floyd has been in the income tax preparation business for more than 30 years. He graduated from the University of Arkansas at Little Rock in 1969, earning a BS in mathematics with a minor in accounting and business. Earned his license to practice before the Internal Revenue Service (EA-Enrolled Agent) in 1992. Floyd's expertise is in taxpayer representation and individual income tax preparation.


Ellis Landers, EA

Ellis worked in corporate income taxes for more than 30 years at various IRS Centers in Arkansas. Graduate of Southern Arkansas Univ., Business Administration, 1962. Expertise in corporate accounting, for both small business and large enterprises, plus handling all types of individual tax returns, corporate returns, business formations, accounting functions, and general taxpayer representation.


Ann Hickerson

Ann handles all business functions of the business, including accounting, payroll, business relations, electronic filing, and office management.


Crystal Williams Hobby

Crystal has handled all the accounting and bookkeeping for the firm for the past 5 years. She is a QuickBooks specialist and payroll supervisor who is currently attending college and majoring in accounting and business.


Carol Phifer

Carol has worked for Heartland Tax Service for more than 10 years, handling the accounting and bookkeeping for the firm – in the past year assisting with payroll.